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Posts Tagged ‘Business Relationships’

10 Things You Need to Know About PSOs, PSAs and CRMs

Wednesday, September 28th, 2011
10-things

10 Things you need to know about PSOs

1. The global PSA software market will hit a staggering $7.63 billion by the year 2017, according to new research from Global Industry Analysts, Inc. The news is surprising, considering the hit this market took during the recent global economic dip, as those companies purchasing such products opted to hold back their purse in infrastructure-enhancing purchases.

2. The tide is turning on this front in a significant way. Indeed, PSA software suites are increasingly emerging as bona-fide recession-proofers for corporate IT department principals inside professional services organizations anxious not to suffer the same shortfalls again. (more…)

Come Together: The Enduring Value of UC

Monday, September 5th, 2011
Image of clouds reflected in building

Cloud computing - know your business

No sooner have you draped yourself with the very latest in technological bling then the calendar pages catch the breeze and you’re out of step once more. Bellyache all you want, but this constant condition of obsolescence is par for the course in today’s ever-evolving technical landscape.

It would be a tyranny to imagine keeping every last corner of your corporate house in technological currency. Still, it behooves all corporate citizens to take regular stock of the place, and to work to update at least the most outdated of their systems, regarding them particularly in light of how they support the shifting tasks and styles of the people who use them. (more…)

But Who Owns my Stuff? The Dropbox Example

Wednesday, August 31st, 2011
Rain falling from a cloud

Will the Dropbox privacy storm abate?

The storm began not in a teacup, but in a Dropbox, and it was a doozy.

The Web-based file-hosting service that allows users to share files and photos across the Internet courtesy of cloud computing is still sweeping up from a summer squall that was set off with nothing more spectacular than some poorly chosen words.

Dropbox set the leaves in motion in June when it sought to tweak its terms of service to better explain its position on a range of platforms, including the thorny business of its ownership of the data it hosts. But its reworked explanation just served to muddy the scene, arguably further damaging cloud computing technology’s more widespread adoption. (more…)

Bad ERP Implementations Gone Good

Tuesday, March 15th, 2011

When the dust clears, it becomes apparent that there are two categories of service providers in the world: those who make the messes, and those who clean the messes up.

It’s a frustrating situation for those of us in the latter camp, though we really shouldn’t complain. After all, the preponderance of shoddy ERP implementations being performed out there provides us with a solid, serious income stream via our efforts to put these waylaid victims back on track. (more…)

How to Leverage the Gen Y Employee

Wednesday, December 15th, 2010

Technology is one thing. The people pushing its buttons are another. For organizations looking to get the most out of both, it’s important to consider the mix.

Enlisting professional help in deploying the most appropriate IT solutions is an excellent plan.

This end of modern life, after all, moves at breakneck speeds, and the notion that a firm engaged in running a business could spare the resources to stay properly abreast of it is folly. (more…)

Free Willy…And Nothing More.

Tuesday, April 20th, 2010

“Nothing in this world is free,” my father used to say.

There are lots of people out there who could stand to take that message on board—at both ends of its delivery.

Most at fault? The so-called businesses who regularly clutter the airwaves with outrageous extensions of impossible generosity. “Free!” their ads scream. “Free value assessments!” “Free project scoping!” (more…)


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