You can hear all about how some fancy new bit of technology is going to change your life, but you won’t really feel it until someone’s produced a schematic that outlines the ROI.

Go for it. Sharpening your pencil and calculating exactly what an investment in an Internet Protocol (Internet Protocol) PBX (private branch exchange) telephony system—a highly sophisticated business telephone system designed to deliver voice and/or video over a data network—amounts to, is an eminently worthwhile exercise.

To start, the savings you’ll enjoy on (more…)