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Posts Tagged ‘Microsoft Unified Communications’

10 Things You Need to Know About PSOs, PSAs and CRMs

Wednesday, September 28th, 2011
10-things

10 Things you need to know about PSOs

1. The global PSA software market will hit a staggering $7.63 billion by the year 2017, according to new research from Global Industry Analysts, Inc. The news is surprising, considering the hit this market took during the recent global economic dip, as those companies purchasing such products opted to hold back their purse in infrastructure-enhancing purchases.

2. The tide is turning on this front in a significant way. Indeed, PSA software suites are increasingly emerging as bona-fide recession-proofers for corporate IT department principals inside professional services organizations anxious not to suffer the same shortfalls again. (more…)

Cloud Standards 101

Monday, September 12th, 2011

Cloud

Are a new set of cloud standards starting to form?

All revolutions start somewhere and their evolution can follow a pretty typical course. Attention must be paid to all the loose ends exploded by the emerging phenomenon, as quite often, how people exploit this new potential at its earliest stages will dominate the shape the new paradigm assumes.

So it is with the developing shape of cloud computing. Definition is starting to emerge in the skies with the establishment of a set of standards seeking to best facilitate its adoption. Will they eliminate the confusion that currently shrouds the stuff? It’s a subject that’s scored a whack of attention from folks anxious to corral usability within manageable parameters. We take a look at some of the organizations trying to set the tone for this game changer. (more…)

The Economics of the Cloud – Leaving the Horse Whip Behind

Thursday, August 25th, 2011
A car being pulled by a horse

Predicting the effects of new technology can be a challenge

Although it’s still early days, from a long-range historical point of view, the cloud has actually hovered above our various computer-powered preoccupations for a good few years now. Adoption rates for this game-changer motor ever forward, with bugs being identified and addressed, and capabilities being increasingly celebrated.

But it’s worth noting that we remain far from an end point in our understanding of, and appreciation for, this paradigm-shifting newcomer to our daily lives. The Microsoft-produced white paper, The Economics of the Cloud (TK), offers some insight on how this new age might evolve, and urges its proponents to take the long view and see the underlying economics as having the biggest impact on long term take-up rates. (more…)

Telephony in the Cloud

Tuesday, March 29th, 2011

The appeal of unified communications (UC) has long been acknowledged. A growing business with far-flung staffers beavering in isolation has much to gain from this concept, which brings together disparate enterprise business communication applications and integrates them into a single interface. (more…)

The Miracle of the Telephone

Thursday, January 21st, 2010

It is instructive to watch, in the wake of the disaster in Haiti, the humble telephone emerge as the planet’s ultimate tool.

In the very first minute after the earthquake, 106 people filed status updates with the word “earth” in them. In the first three minutes, that number jumped to over 700. Since then, updates with the word “Haiti” have been coming at the rate of 1,500 a minute, according to the Mobile Giving Foundation.

But not only are texting, Tweeting survivors alerting the world to their plight, many of us on the receiving end are responding with our keypads, too. (more…)


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