"360 Visibility gives us incredible response times. And by working remotely, they keep costs down and service levels high. In many ways, it's better than having someone here."

The Client
Acuity Entertainment Inc. is a group of companies engaged in management consulting, "edutainment", and strategic marketing initiatives. Serving a clientele largely comprised of major national retailers, and with 12 employees working remotely across the Greater Toronto Area, they are an innovative and dynamic organization on the move.

The Situation
Acuity's business model relies heavily on a "virtual office" concept to keep costs in line, but also requires the same level of connectivity, interaction, and collaboration between co-workers that would be typical in a regular office setting. In other words, they need the full range of telephony and networking functionality as much larger competitors, but at a far lower cost.

The Solution
Two offerings from 360 Visibility made total sense. By installing the AltigenTM phone system, Acuity got a cost-effective yet full-featured telephony solution with full voice mail capabilities, multiple auto-attendants, automatic call distribution, built-in e-mail server, and mixed media messaging. Secondly, 360 Visibility's Hosted Exchange service enabled all Acuity's employees to be fully connected and networked with the latest Microsoft Exchange/Outlook information worker productivity technology. Mission-critical data is fully safe-guarded, and 360 Visibility's support and availability guarantees deliver total peace of mind and absolutely minimal down time.

• The expertise and support of a full IT department, at a fraction of its normal cost.
• A greatly reduced operational cost base for the business.
• Fully scalable and flexible IT infrastructure that can support aggressive growth.