"We valued 360's honest, straightforward advice, and their experienced judgement. With their help we were able to choose a system that perfectly matched our requirements. When all was said and done, 360 Visibility delivered rock-solid reliability!"

The Client
Career Cruising is a comprehensive, web-based service which guides individuals through the career and education planning process. It uses world-class assessment tools to help individuals research and identify appropriate career paths, decide between them, and then connects them with the right educational program and institution.

The Situation
With existing relationships with over 10,000 universities, colleges, schools, libraries, and apprenticeship programs, and experiencing rapid growth, Career Cruising had outgrown its current phone system. Having also recently installed a Customer Relationship Management (CRM) system to better manage their end client relationships and ensure continued high service levels as their business continued to expand, Career Cruising was looking for a phone system that could address both their current and anticipated needs, without requiring extensive IT support.

The Solution
360 Visibility recommended Altigen Communications as the telephony platform of choice, based on its ease of use, robust functionality, ability to be managed in-house without the need for dedicated IT support, and low total cost of ownership. Having proven themselves in past engagements as a thoroughly reliable business partner, Career Cruising went with their recommendation.

• Lower overall telephony costs, through menu-driven, hassle-free, and simple in-house maintenance.
• Enhanced organizational efficiency and operational management through superior incoming call reporting and analysis capacity.
• Improved customer service through a tight CRM integration, and intelligent call routing that connects the client with the account manager best able to service the account.