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Customer Success Associate

360 Visibility seeks a driven, patient, and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. You love to build long lasting relationships customers. The successful candidate will have a solid business acumen and superior people skills and a positive attitude.

What are my responsibilities?

  • Onboard and train new customers with 360 Visibility Customer Care procedures
  • Build and strengthen customer relationships by providing amazing customer experience
  • Liaison between customers, Microsoft and 360 Visibility teams
  • Increase customer stickiness by cross-selling our solutions
  • Manage incoming calls, emails and handle appropriate follow-up
  • Become familiar with our products and services and demonstrate its business value
  • Address and resolve customer inquiries that arise i.e., billing, and general account satisfaction
  • Assist Sales & Marketing teams with presales support and securing customer success testimonials
  • Manage customer renewals and mitigate churn
  • Manage contacts, communications, and opportunities with Dynamics 365 CRM

What skills and experience do I need?

  • You are customer focused with energetic multi-tasking skills and love to see a customer succeed
  • Ability to understand technical content and clearly communicate its business value to customers
  • Exceptional written and communication skills with email and telephone conversations
  • You are passionate to solve problems and think quickly on your feet, we’ll provide a chair
  • Flexibility – we continue growing and evolving, and you’ll need to come along for the ride
  • Experience using CRM software such as Microsoft Dynamics 365

Why I’ll love working at 360 Visibility?

  • We’re a passionate group of professionals that love what we do and are always looking to get better
  • Work out of a renovated historical building circa 1902
  • Enjoy weekly BBQ’s on our huge deck in the Summer (and sometimes in the Winter too!)
  • Work hard and play hard – monthly fun with escape rooms, bowling, axe throwing, rafting, cooking classes, just to name a few
  • Take advantage of the easy commute (we’re away from all the major traffic)
  • Work with a company that’s always first adopters when it comes to new technology
  • Great medical, dental & vision benefits
  • RRSP contribution matching

If that sounds amazing and you think you can fit in with our team, send your resume to resumes@360visibility.com or apply online. Thanks to all who apply, but only those applicants that meet our requirements will be contacted for an interview.

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