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Intermediate Office 365 Support
What You’ll Do:
- Have fun while exploring new and existing Microsoft based cloud technologies to meet the changing needs of our customers
- Address Helpdesk requests for O365 and Azure services with passion and excellence
- Help our customers manage and onboard devices using Microsoft Endpoint Manager (Intune)
- Escalate Office 365 tickets to Microsoft and collaborate with others on the team regarding support issues
- Participate in customer-facing and internal projects, while assisting with the technical engineering and operationalization of Office 365 solutions
- Windows Server remote management and monitoring including performance, backup, and updates
- Troubleshoot and resolve various system and application errors, as required
- Create and maintain documentation of new solutions, tools, and practices
- Manage Office 365 security administration in collaboration with the Cybersecurity team
Must-have:
- Be professional, friendly, and articulate in your communication and troubleshooting skills
- At least one (1) MS365/Azure certification related to the role
- Some fluency of a programming or scripting language, ideally PowerShell
- Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development
- 3-5 years’ experience in Information Technologies, or other related area with 1-3 years of experience supporting Office 365 applications
- Administrative understanding of DNS, Active Directory, Exchange Online, SharePoint Online, Teams
- Knowledge of Microsoft Security practices using Active Directory, Azure AD, and Office 365 Online groups
- Knowledge of Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts
Nice-to-have:
- Experience in a multi-tenant managed hosting or managed services department
- Experience with the Microsoft CSP portal
Why Work at 360 Visibility:
- We’re a tight-knit group of professionals that love what we do and are always looking to get better
- Rapid pace, highly agile and focused team environment
- Work remotely during pandemic
- Monthly virtual team events
- Work with a company that’s always first adopters when it comes to new technology
- Training and development budget
- Great medical, dental & vision benefits
- RRSP contribution matching
Interested and qualified applicants are invited to send their resume to re*****@36***********.com.
We thank all who apply but wish to inform that only qualified candidates will be considered.