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Intermediate Office 365 Support

What You’ll Do:

  • Have fun while exploring new and existing Microsoft based cloud technologies to meet the changing needs of our customers
  • Address Helpdesk requests for O365 and Azure services with passion and excellence
  • Help our customers manage and onboard devices using Microsoft Endpoint Manager (Intune)
  • Escalate Office 365 tickets to Microsoft and collaborate with others on the team regarding support issues
  • Participate in customer-facing and internal projects, while assisting with the technical engineering and operationalization of Office 365 solutions
  • Windows Server remote management and monitoring including performance, backup, and updates
  • Troubleshoot and resolve various system and application errors, as required
  • Create and maintain documentation of new solutions, tools, and practices
  • Manage Office 365 security administration in collaboration with the Cybersecurity team

Must-have:

  • Be professional, friendly, and articulate in your communication and troubleshooting skills
  • At least one (1) MS365/Azure certification related to the role
  • Some fluency of a programming or scripting language, ideally PowerShell
  • Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development
  • 3-5 years’ experience in Information Technologies, or other related area with 1-3 years of experience supporting Office 365 applications
  • Administrative understanding of DNS, Active Directory, Exchange Online, SharePoint Online, Teams
  • Knowledge of Microsoft Security practices using Active Directory, Azure AD, and Office 365 Online groups
  • Knowledge of Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts

Nice-to-have:

  • Experience in a multi-tenant managed hosting or managed services department
  • Experience with the Microsoft CSP portal

Why Work at 360 Visibility:

  • We’re a tight-knit group of professionals that love what we do and are always looking to get better
  • Rapid pace, highly agile and focused team environment
  • Work remotely during pandemic
  • Monthly virtual team events
  • Work with a company that’s always first adopters when it comes to new technology
  • Training and development budget
  • Great medical, dental & vision benefits
  • RRSP contribution matching

Interested and qualified applicants are invited to send their resume to re*****@36***********.com.

We thank all who apply but wish to inform that only qualified candidates will be considered.