No sooner have you draped yourself with the very latest in technological bling then the calendar pages catch the breeze and you’re out of step once more. Bellyache all you want, but this constant condition of obsolescence is par for the course in today’s ever-evolving technical landscape.
It would be a tyranny to imagine keeping every last corner of your corporate house in technological currency. Still, it behooves all corporate citizens to take regular stock of the place, and to work to update at least the most outdated of their systems, regarding them particularly in light of how they support the shifting tasks and styles of the people who use them.
It was on the strength of this premise that American telecommunications solutions provider Teo recently asked: Is your communications technology keeping up with the way you work? The survey, undertaken with more than 500 professionals across 13 industries to discover how technology is enabling them to work efficiently outside of the office, uncovered trouble.
Many companies endure the chaos of operating multiple communications systems—including everything from instant messaging to land-line telephony. Because the individual systems were never integrated with one another, they exist as silos. Updating them to communicate with one another in a cost-effective way is vital.
Topping the list of respondents’ most-valued technology capability? The ability to connect with coworkers and clients via mobile devices. A solid 64% of respondents call the concept of using UC to work more efficiently outside the office “appealing.”
37% of respondents are not satisfied with the technology currently on offer to facilitate their remote working. Three-quarters of respondents spend more than half their time at their desks—likely because they haven’t the tools that will allow them to be productive beyond it. It’s a problem that needs to be solved. One 2010 survey indicated that businesses that let 100 employees telecommute half the time can save more than $1 million a year.
The current crop of advanced mobile capabilities means today’s information workers can be every bit as productive as their deskbound contemporaries. Companies with unified communications (UC) enjoy increased employee productivity and efficiency thanks to remote and distributed staffers who are fully integrated with their office-based counterparts.
Critical to today’s telecommunications wishlist is the ability to access all communication tools through a single interface and advanced routing functionality. With UC, employees have a single phone number and IP extension, no matter their physical whereabouts, eliminating the multi-device, multi-ID, multi-application mess that so often hampers productivity.
So if UC is the future it’s important for principals to communicate the benefits throughout their organization; increasing the likelihood that it’ll be exploited to best effect. More than two-thirds of respondents confessed that they are not even aware whether their organization uses UC.