360 Customer Care Advantage
What's Included in 360 Customer Care
Get the support you need to optimize your Dynamics 365 Business Central experience.
Over 93% of support requests are resolved during the first response.
When you need more than remote or telephone support, your Customer Care team can be online with you sharing your desktop within the hour - guaranteed.
Whether you are a new or existing 360 Visibility customer, an annual support plan is the most efficient and cost effective way to leverage the Customer Care team.
- Live Help Desk from 9 am to 5pm EST, M-F
- Unlimited Support Incidents
- Microsoft Premier Support ($50,000 value)
- Guaranteed Service Level Agreements*
- Self Service Licensing Web Portal
- Help Desk Web Portal
Receive 2 Months of Free Support when you Prepay for 10 Months
360 Customer Care Benefits
Preferred Customer Rates
Free Access to Dynamics 365 Webinars & Events
Quarterly Business Review
Terms & Conditions
- Urgent / Mission Critical: < 1 Hour Response. Resolution within 8 Hours
- High / Business Critical: < 2 Hour Response. Resolution within 16 Hours
- Normal: < 8 Hour Response. Resolution within 40 Hours
- Low: < 24 Hour Response. Resolution within 80 Hours