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Dynamics 365 Business Central Support and Training Services

What's Included in 360 Customer Care for Dynamics 365 Business Central

Get the support you need to optimize your Dynamics 365 Business Central implementation experience.

Whether you self-implemented Business Central or worked with another Partner and you're not getting the support you need, 360 Visibility Customer Care is there to support your implementation and team to get the most value from Dynamics 365 Business Central.

Over 93% of support requests are resolved during the first response.

When you need more than remote or telephone support, your Customer Care team can be online with you sharing your desktop within the hour - guaranteed.

  • Your staff is amazing, helpful, and knowledgeable. Any issue or question we had - big or small - they were quick to respond!
    Norvic Shipping
  • They were always available when I needed support, whether it was on the phone or through email. The team is easy to work with, kind and very very helpful! They made me feel confident that my problem would be resolved and I knew they were working hard on my behalf to get things running the way it should. 360 Visibility support went above and beyond!
    Karate Kids
  • Excellent! Working with 360 Visibility was a pleasure. They made sure I understood everything we were changing and stayed until the final change and all testing completed. Thank you for the support!
    Haver Niagara
  • 360 Visibility's team provided quick response times with resolving the problem. Consultants are knowledgeable meaning knowing which step to proceed to next if one doesn't work.

What's Included

Whether you are a new or existing 360 Visibility customer, an annual support plan is the most efficient and cost effective way to leverage the Customer Care team.

  • Live Help Desk from 9 am to 5pm EST, M-F
  • Unlimited Support Incidents
  • Microsoft Premier Support ($50,000 value)
  • Guaranteed Service Level Agreements*
  • Self Service Licensing Web Portal
  • Help Desk Web Portal

Sign Up for Customer Care

360 Customer Care Benefits

  • Preferred Customer Rates

  • Free Access to Dynamics 365 Webinars & Events

  • Quarterly Business Review

  • Upgrade Management

  • System Administration

Terms & Conditions

1Service Level Agreement Terms
  • Urgent / Mission Critical: < 1 Hour Response. Resolution within 8 Hours
  • High / Business Critical: < 2 Hour Response. Resolution within 16 Hours
  • Normal: < 8 Hour Response. Resolution within 40 Hours
  • Low: < 24 Hour Response. Resolution within 80 Hours
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