After the successful launches of Microsoft Dynamics GP and NAV, the Microsoft team went back to the drawing board with another of their premier business platforms, and just last week users got a glimpse of what they’d been working on. The brand new version of Microsoft Dynamics CRM 2013 promises to be just as powerful for your sales force as Microsoft Dynamics GP and NAV were for resource management, with its clever new interface, mobile capabilities, and the connectivity of yammer.
Let’s take a closer look at some of the new features:
The new Microsoft Dynamics CRM 2013 has simplified the user experience so your sales force can focus on what’s important—your customers. Everything you need to know about a customer is all on one screen, with no pop-ups, and no flipping from one application to the next. You can add pictures and location information through Bing! Maps to customer summaries, and even use the Quick Create button to quickly add new customer information so you don’t miss a beat. And with the easy-to-use navigation bar at the top, you can move from one task to the next without getting distracted, or having to exit the program.
Microsoft Dynamics CRM 2013 makes it possible to manage every step of the sales process no matter how complex and no matter how many people are involved. You can quickly create and modify customizable sales processes so that even the largest client accounts are manageable. You can clearly outline each stage of a process, identify the recommended steps to completion. Users can move forward and backward in a process, and as they do, they will be presented with a new suggested list of steps. And you can create multiple processes for each client, so multiple employees across various departments can have role-specific process assignments.
Microsoft Dynamics CRM 2013 is entirely mobile, with mobile applications that keep your sales force connected no matter where they are. And with the Enterprise power of Yammer, you can get the information you need from the right people, in the right place at the right time. Yammer allows your team to quickly comment on posts or start contextual conversations and because Yammer can include non-licensed CRM users, the conversation can be as wide or as limited as you want.
Once again, the Microsoft team has taken a great product and made it even better, so that your business can do what it does best—make money. Microsoft Dynamics CRM 2013 helps your sales force focus on the client, while having everything they need right at hand, anywhere in the world.