In the last few weeks, we’ve seen a number of calls and comments from our customers with concerns regarding calls received from Microsoft in the USA regarding the License Renewal for Dynamics GP (Great Plains). This is a Microsoft follow-up campaign encouraging customers to renew their Software Assurance, Enhancement Plan or License Renewal for Dynamics GP. Unfortunately, this Microsoft tele-sales team DOES NOT have access to the status of your renewal.
If you are receiving calls from this number, advise them that you will speak with your Microsoft Partner as your renewals are managed by 360 Visibility, and then please contact us directly and we can help you.
Please note: if you feel you are being harassed by these agents, please call 360 Visibility so that we can further build a case to get these calls to stop (Great Plains Dynamics Enhancement Expiration Plan).
We have raised and escalated this issue with Microsoft and are looking to address this campaign. The following phone numbers are for the Microsoft tele-sales centre, which is operated by an outsourced company. 615-283-7450 6152837450 (615) 283-7450