You can hear all about how some fancy new bit of technology is going to change your life, but you won’t really feel it until someone’s produced a schematic that outlines the ROI.
Go for it. Sharpening your pencil and calculating exactly what an investment in an Internet Protocol (Internet Protocol) PBX (private branch exchange) telephony system—a highly sophisticated business telephone system designed to deliver voice and/or video over a data network—amounts to, is an eminently worthwhile exercise.
To start, the savings you’ll enjoy on equipment purchases and ongoing telecom costs will be apparent from your next bill. Less obvious are those fuzzy benefits a sharp new telecom system lends a firm, such as the breathless decline in frustration experienced by those customers charged with navigating your particular telephony path.
Working that pencil is worth the effort.
1. Establishing a corporate IP network and running all your lines through it will translate into immediate savings on your phone bill, particularly if your folks journey back and forth a lot between branches, or engage in any kind of long distance. Also, if your employees are on the road at all, working their mobile phone keypads and racking up charges on hotel bills, this kind of investment will bear fruit right away.
2. You’ll appreciate a material cost cut in equipment purchases, too, if you choose wisely. A country-hick phone system can actually have a steeper price tag than its IP city-slicker cousin. It certainly has fewer features. What’s more, once you’ve got the IP system in place, you can ditch those old-fashioned phone contraptions altogether and install company-wide software that will transform your corporate computers into high-functioning tools of telephony.
3. Bypass the infrastructure costs for this new arrival by doubling up on your preexisting data network. Doing so represents a cost-savings that could amount to more than $100 per desktop. And if you ever add another user, or move office, you can enjoy the ease of self-administered setup (versus calling in an expensive “expert”) that this more sophisticated system offers.
4. One of the neatest features a snazzy new IP system brings to bear is how it, married to a broadband Internet connection, means anyone can get on the line from anywhere. Remote and telecommuting employees are suddenly a real possibility for a company so equipped.