Dynamics 365 Business Central Support and Training Services
What's Included in 360 Customer Care for Dynamics 365 Business Central
Get the support you need to optimize your Dynamics 365 Business Central implementation experience.
Whether you self-implemented Business Central or worked with another Partner and you're not getting the support you need, 360 Visibility Customer Care is there to support your implementation and team to get the most value from Dynamics 365 Business Central.
Over 93% of support requests are resolved during the first response.
When you need more than remote or telephone support, your Customer Care team can be online with you sharing your desktop within the hour - guaranteed.
What's Included
Whether you are a new or existing 360 Visibility customer, an annual support plan is the most efficient and cost effective way to leverage the Customer Care team.
- Live Help Desk from 9 am to 5pm EST, M-F
- Unlimited Support Incidents
- Microsoft Premier Support ($50,000 value)
- Guaranteed Service Level Agreements*
- Self Service Licensing Web Portal
- Help Desk Web Portal
360 Customer Care Benefits
Preferred Customer Rates
Free Access to Dynamics 365 Webinars & Events
Quarterly Business Review
Upgrade Management
System Administration
Terms & Conditions
- Urgent / Mission Critical: < 1 Hour Response. Resolution within 8 Hours
- High / Business Critical: < 2 Hour Response. Resolution within 16 Hours
- Normal: < 8 Hour Response. Resolution within 40 Hours
- Low: < 24 Hour Response. Resolution within 80 Hours
Sign up for 360 Customer Care
NEW CUSTOMERS: Use the form to register.
EXISTING CUSTOMERS: Click here to open the 360 Customer Portal and search for "Customer Care" to add unlimited support.