360 Customer Care

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For existing 360 Customer Care members, use the button below to login to your support portal.

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Not a 360 Customer Care member?

You're missing out on timely answers and support from experienced consultants that can help you get the best results from your Microsoft Dynamics, Office 365, or Azure Cloud solution.

The 360 Advantage

Having implemented business solutions for not only you but hundreds of customers, 360 has extensive knowledge of your business systems. Our highly trained care team and field consultants work together to provide you with the answers you need - when you need them.

Over 80% of support requests are resolved during the first response. When you need more than remote or telephone, your Customer Care team can schedule a visit from one of our consultants who are already familiar with your organization.

Support Programs

We offer a variety of support options to meet your individual business needs and help you get the most from your business systems including:

  • Unlimited support requests
  • Self-serve web incident logging
  • Remote support
  • Professionally trained & certified team
  • Access to training and development teams
  • Guaranteed response times
  • Incident tracking and history
  • Free server performance monitoring tools

Whether you are a new or existing 360 Visibility customer, an annual support plan is the most efficient and cost effective way to leverage the Customer Care team.

Includes

   

  • Access to Help Desk web portal
  • Access to live help desk from 9 am to 5pm EST, M-F
  • Unlimited support incidents
  • Discount on new licenses
  • Guaranteed response times based on priority
  • Attend 360 Dynamics User Groups
  • Annual Technical & Executive review

360 Customer Care

$975/user/year

  • Yes
  • Yes
  • Yes
  • 5%
  • 1-4 hours
  • No Charge
  • Yes

*Customers must be currently enrolled in a Microsoft Enhancement program. Support Plans are due prior to commencement. Help Desk is available during business hours. Extended Support Hours are available upon request.

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