360 Customer Portal Login Guide Overview
This guide will show you how to login and register for the 360 Customer portal
Logging in for the First Time
Welcome to the 360 Customer Portal! Our sign in page uses your Microsoft 360 account for authentication. In most cases, you should be able to sign in for the first time using a few simple prompts. In other cases, your organization may have special security policies in place that require a few extra one-time steps to enable access. We’ve created this guide to help through the process!
- To get started, click I accept the Terms and Conditions and click Sign in with Microsoft
- You'll be redirected to the Microsoft Authentication page where you can select the account you'd like to use to sign in
Least Restrictive (Default) - Users Allowed to Consent to Applications for Sign-In
In most cases, your company will allow you to use your account to sign in to external applications, you may be prompted to allow consent. Simply click the ‘Accept’ button below.
If you have administrative access, you may notice a box that allows you to Consent on behalf of your organization. This will allow any user to access the application without being prompted for access permissions in the future.
Please note that the ‘Maintain access to data you have given it access to’ is a prompt that Microsoft includes as part of their authentication process, but our application does not request or use this permission. Microsoft authentication always asks for this even if the application doesn’t want or use it.
Approval Required – Submit request
- Some organizations require users to request Admin approval when signing in to external applications. In this case, you can enter a reason such as “Required for licensing or service management for 360 Visibility.”. Click Request approval
- You will now see that a request was sent and someone on your IT team should receive this for approval.
- Your IT Administrator can approve the request in their Microsoft Entra admin center (https://entra.microsoft.com)
- After clicking on the request, they will be prompted to Review permissions and consent.
- Lastly, they can Accept the official request using the Microsoft authentication platform. Once this is complete, you should be able to log on by returning to https://portal.360visibility.com and signing in!
Please note that the ‘Maintain access to data you have given it access to’ is a prompt that Microsoft includes as part of their authentication process, but our application does not request or use this permission. Microsoft authentication always asks for this even if the application doesn’t want or use it.
Approval Required – Most restrictive
If you find you do not have the option to Request approval, your organization has completely restricted this and requires their explicit involvement to enable access.
You can either have them authenticate using their admin credentials to our portal and checking the ‘Consent on behalf of your organization’ box
Next steps
Now that you have been authenticated, our system checks to see if you, or your organization are already a customer in our system. If the organization is found and you have access, you have now completed the sign-in process!
When someone has already set up your company in our system, but you are not a user
If we find that you are an existing customer in our system, but your user account isn’t an authorized user, you will see the screen below:
In this case our support team will validate that you are an authorized user and can add your email address as a valid user account in the admin section of our portal. Once your account has been added, your user account onboarding is complete!
If your organization has not been found in our system
If your organization has not been found, you will now be able to fill in the form with your company information to create the account and add you as a valid user. Once your account has been created, the sign-in process is complete!