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dynamics 365 contact center autonomous agents
Mar 11, 2025 •

Revolutionizing Customer Service: Autonomous Agents in Dynamics 365 Contact Center

Marco D'Ercole

As we look to the future, the role of autonomous agents in customer service will only grow. Dynamics 365 Contact Center is at the forefront of this revolution.

dynamics 365 contact center and crm
Mar 11, 2025 •

The Future of Customer Support: Microsoft’s AI-Powered Contact Center Platform Explained

Marco D'Ercole

A contact center powered by AI can significantly improve customer satisfaction and agent efficiency. With features like automated issue resolution and intelligent routing, businesses can reduce wait times and resolve customer queries faster.

Mar 10, 2025 •

Microsoft 365 Business Premium vs Microsoft 365 E3

Jason Meilleur

Which One Is Right for Your Organization? Microsoft 365 is a cloud-based suite of productivity and collaboration tools that includes Office apps, Windows 10, and advanced […]

Copilot-AI-Agents
Feb 20, 2025 •

Improving Customer Service: Integrating Microsoft Teams Phone System with Copilot AI Agents

Jason Meilleur

It's time to evolve to Microsoft Teams Phone System and Copilot AI Agents—a powerful combination that transforms customer service efficiency, streamlines workflows, and enhances customer satisfaction.

Feb 20, 2025 •

Microsoft Teams Phone System is Replacing Landlines

Jason Meilleur

Traditional landline phone systems are becoming obsolete, and for good reason. Businesses that still rely on outdated PBX or analog systems face rising costs, limited scalability, and operational inefficiencies.

teams-vs-voip
Feb 20, 2025 •

Microsoft Teams vs VoIP: Why It’s Time to Make the Switch

Jason Meilleur

Learn the key differences between Microsoft Teams vs VoIP, explore the cost savings and efficiency gains of making the switch, and provide expert insights on how businesses are future proofing their communication.

Feb 20, 2025 •

Transitioning from Legacy Phone Systems to Microsoft Teams: A Comprehensive Guide

Jason Meilleur

Microsoft Teams Phone System offers a cloud-based, cost-effective, and feature-rich alternative that integrates seamlessly with Microsoft 365, streamlining communication and collaboration.

teams-phone-business-communication
Feb 20, 2025 •

Real-World Success: Microsoft Teams Phone Transforms Business Communication

Jason Meilleur

Explore real-world case studies of businesses that successfully migrated to Microsoft Teams Phone.

CloudTango MSP Select 2025 award for Managed Service Providers (MSP) that show technical excellence, innovation, and customer satisfaction in key areas such as cybersecurity, support, infrastructure, and the strategic application of AI to enhance efficiency with an exceptional track record of delivering innovative IT solutions while consistently exceeding customer expectations.
Feb 20, 2025 •

Cloudtango’s MSP Select 2025 Recognizes 360 Visibility

360 Visibility

Leading Managed Service Providers Recognized for Excellence in IT Service Delivery, Customer Satisfaction, and Growth Every year, Cloudtango recognizes the most successful managed service providers (MSPs) […]

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