Customer Case Study: Modernizing Financial Systems using Dynamics 365 Business Central with 360 Visibility
Process Fusion Inc (PFI), a distinguished Software as a Service (SaaS) company specializing in business process automation, has recognized the imperative to modernize its financial operations. Renowned for their commitment to innovation, PFI has been at the forefront of providing innovative solutions to businesses like healthcare, banking retail and others.
The Challenge
While passionately advocating for cloud-based solutions tailored for their clients, PFI conducted a thorough analysis of their own accounting system. With their commitment to transparency, PFI acknowledged existing gaps in their system.
PFI encountered a variety of challenges within its accounting workflows. These included hurdles such as:
- The inability to produce profitability reports based on projects or business units.
- A dependence on RDS platforms for remote access.
- A deficiency in inventory tracking, and the manual handling of calculations for SaaS subscription revenue deferral.
To tackle these challenges, 360 Visibility’s Business Central Consultants played a crucial role in establishing key goals. We aided in finding problem areas and delivering tailored solutions that aligned with our clients’ needs and wants. These solutions encompassed bolstering reporting capabilities, enabling seamless remote access, implementing efficient inventory tracking, and automating revenue and cost projections. The overarching goal was to optimize operations and enhance overall efficiency within PFI’s accounting processes.
Our Solution
A crucial part of our plan was making sure the proposed solution smoothly fits in with the Microsoft tools the client already uses. We wanted to make everything work together seamlessly. We helped PFI transition to Microsoft Dynamics 365 Business Central, thereby setting up a cloud-based and universally accessible accounting system. With the innovative Expense Module, known as PFI Capture Point, it enabled seamless expense submissions by employees. In collaboration with 360 Visibility’s Business Central Consultants a custom webservice was developed to integrate expense claims directly into Business Central, effectively streamlining the approval process and mitigating manual input. The proposed solution was designed with scalability in mind, considering the client’s expected growth trajectory
Process Fusion’s Results
The resultant workflow improvements are noteworthy. PFI can now generate detailed profitability reports by projects and business units, dropping a significant reporting gap. The transition to Business Central has also eliminated the need for Virtual Private Networks (VPNs), offering enhanced flexibility for remote working. The Inventory Management module within Business Central has empowered PFI to effectively track and report on equipment and inventory items. Furthermore, Business Central’s automation of SaaS subscription revenue and cost deferral processes has eradicated manual calculations, contributing to heightened forecasting accuracy.
This transformative integration has had a substantial impact on PFI’s operations. Efficiency gains are clear as the IT support team experiences reduced workload, manual efforts are minimized, and real-time remote access is now a reality. Moreover, the migration of historical data to the cloud presents potential cost savings in on-premises data storage.
Notably, the risk of manual errors in financial projections has significantly decreased due to the automation of revenue and cost deferral processes. The collaborative effort between PFI and 360 Visibility underscores a commitment to innovation, agility, and a proactive approach in addressing operational challenges.
We had a very positive experience with Barbara, Simaak, and the team at 360 Visibility. Transitioning to a new system like Business Central can indeed come with its challenges, and having a supportive and knowledgeable team to guide us through the process was invaluable.
Angie Lau, Director of Finance & Admin – Process Fusion
360 Visibility
