Enable Secure Remote IT Support with Microsoft Remote Help

support user remote help intune
3 min read

What is Microsoft Remote Help for Microsoft Intune?

Microsoft Remote Help is a premium add-on application that provides secure remote assistance to information and frontline workers in organizations. This feature works with Microsoft Intune for device management and allows support staff to provide assistance over a secure remote connection. By enabling Remote Help, an organization can extend its IT support to remote workers who may not have direct access to the support team. This can be especially useful for employees who are working from home or in other remote locations.

What Endpoint Management Capabilities Does Remote Help Enable?

Remote Help provides a range of capabilities that enable IT support staff to troubleshoot and solve problems with remote devices. These capabilities include the ability to view the remote device’s display, take full control of the device if permitted by the device user, and make configurations or take actions directly on the device. Remote Help can be enabled for enrolled and unenrolled devices, and users must sign in with their Azure Active Directory account from their organization to use this feature.

Key Remote Help Features

  • Enable Remote Help tenant wide
  • Use Remote Help with unenrolled devices
  • Secure connection requiring Azure Active Directory (Azure AD) sign-in
  • Compliance warnings to provide transparency of risks
  • Role-based access control for conditional access and endpoint security
  • Elevation of privilege when accessing endpoint devices

Complete Endpoint Management Capabilities with Microsoft Intune Suite

In addition to Remote Help, Microsoft Intune Suite, which includes advanced endpoint management tools, will be generally available from March 1, 2023. The suite includes Remote Help sessions, endpoint privilege management, mobile app management, app protection, specialty device management, and an initial set of advanced endpoint analytics capabilities. These features can help organizations simplify endpoint management, protect their hybrid workforce, and deliver better user experiences across their organizations.

Furthermore, the suite is expected to receive additional features in the future, such as a third-party app catalog and automated app patching, cloud certificate management, multiple managed accounts on a single device, and other advanced capabilities. Admins can also set role-based access control rules to determine the scope of a helper’s access, such as the users who can help others and the range of actions they can perform while providing help, or the users who can only view a device and which can request full control of the session while assisting others.

In summary, Microsoft Remote Help is a valuable tool that enables secure remote assistance, which can be helpful for organizations with remote workers. In addition, Microsoft Intune Suite, which includes Remote Help and other endpoint management solutions, will provide organizations with more advanced features for better endpoint management.

John Saund
John Saund
A multi-talented professional with a proven track record developing and executing comprehensive digital marketing strategies. With a passion for design and ideation, enhanced by an appetite for continuous improvement, John confidently accepts challenges, adapts to varying environments and consistently delivers success.
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