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Read the latest Microsoft Dynamics 365 Sales articles including tips on productivity, implementation, and upgrades. Learn how you can do more with Microsoft Dynamics 365 for Sales, CRM, Customer Service, Engagement and much more!

Learn more about Microsoft Dynamics 365 Sales

Dynamics 365 Sales and CRM software is the perfect solution to create an empowered sales force that sells smarter and manage customers lifetime value to increase overall revenue.

February 27, 2018

Top 5 Features We Love in CRM for Microsoft Dynamics 365

There are so many features in Microsoft Dynamics 365 are available for both Online and On-Premises, some – for now – are Online only. And as Dynamics 365 continues to […]
January 30, 2018

Small Business Guide: Collaboration & Integration with Dynamics and Office 365

Wouldn’t it be easier if all your business applications and customer profiles were connected in one easy work flow? With a Microsoft Dynamics integration with Office 365 you can improve […]
April 17, 2015
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

Where CRM is Heading

What’s New? Given that SaaS is now firmly entrenched as a conventional CRM technology, and that enough has been written on social- and mobile-facilitated customer service to fill a library, […]
July 22, 2014

Deciding When to Implement a CRM Solution

Why Make the Switch? “Most organizations [switch to CRM] when they need to react to something that’s changed,” said Dean Carroll, General Manager, Touchstone CRM in a recent interview with […]
February 20, 2014

Improving Customer Service for Microsoft Dynamics CRM

Microsoft Dynamics CRM was designed to help companies get closer to their customers. This is why, according to Cassandra Whobrey, CRM product marketing manager, Microsoft UK, Microsoft researched how people […]
December 5, 2013

So you’ve implemented an ERP but still have islands of data?

Data Integration A recent survey by Scribe, a provider of data integration and access solutions, found that the biggest stumbling block for businesses on the path to data integration is […]
October 28, 2013

Making Sales Magic with Microsoft Dynamics CRM 2013

What’s New After the successful launches of Microsoft Dynamics GP and NAV, the Microsoft team went back to the drawing board with another of their premier business platforms, and just […]
May 20, 2011
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

Do Your Homework Before Choosing a CRM System

Be Careful A recent article in industry trade journal CRM Buyer got us thinking. In it, the author tackles the surprisingly complicated subject of CRM systems. He wisely argues in […]
December 29, 2010
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

2011: The Year of Microsoft Dynamics CRM

With 2010 drawing to a merciful close, it’s instructive to reflect on the various IT preoccupations of the year past, with a practical view to the year on deck. Prominent […]
August 5, 2010
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

CRM Evolves at CRM Evolution 2010

This week is the Customer Relationship Management (CRM) industry conference, CRM Evolution 2010. This annual gathering of all those with a passion for the management of customer relations comes not […]
October 7, 2009
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

Is Hospitality Management Software a Smart Investment in a Down Economy?

While everything is in flux in this time of technological revolutionizing and economic bootstrapping and global map redrafting, the travel and hospitality industry has got to be among the most […]
July 29, 2009
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

Need Better Visibility into Your Sales Pipeline? CRM Is Your Answer

Often, the best lessons are learned in your own backyard. Looking Back When my partners and I stepped out onto the back deck seven years ago to launch 360 Visibility, […]
November 23, 2006

Go Mobile: Real Time Access to Your Customer, Anytime, Anywhere

The Benefits The benefits of Customer Relationship Management (CRM) are well established. Effectively managing and coordinating all customer touch points, has become the key to securing ongoing, profitable business relationships. […]
June 23, 2006
360 Visibility Blog, azure, cloud, Office 365, Dynamics, Microsoft

Information Plays a Key Role in Driving a Great Customer Experience

What It Takes It takes a lot to win customers. In many cases, the investment can be significant. Prospects must be found. Needs must be discovered. Confidence must be earned. […]
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