DK Household Brands – migrating from Syspro to Dynamics 365 Business Central
Modernizing from 30-year-old system to Business Central for full integration, faster reporting, and global strategy alignment
After running on Syspro for over 30 years, DK Household Brands Canada — a leading houseware distributor based in Richmond Hill, Ontario — was ready for a modern transformation.
Their existing systems couldn’t keep up with the demands of automation, integration, and global consistency. Manual EDI processes disconnected warehouse and shipping operations, and lengthy month-end closes were slowing productivity and increasing administrative burden.
The global organization itself was undergoing strategic operational improvements and DK Household Brands Canada had to keep up. They were in fact the last entity to transition to Microsoft Dynamics 365 Business Central.
With their implementation, the company now operates on a unified cloud-based platform, fully integrated with their warehouse, shipping, and reporting systems. It now achieves faster processes, improved accuracy, and efficient collaboration across their global network.
Month-end close times dramatically improved, giving leadership faster access to financial insights and reports.
The Tools
Products and services implemented
Implementation
Integration
Services
The Challenge
Outdated ERP hindered growth and efficiency
For decades, Syspro had been the foundation of DK Household Brands Canada’s operations. However, the system was showing its age with limited scalability, integration, and automation. The company was also under pressure to align with its global parent’s modernization strategy, which included adopting Microsoft Dynamics 365 Business Central as the standardized ERP platform.
Their daily operations relied on manual and disconnected processes. For example, EDI transactions, which were vital for handling large order volumes, required batch downloads and manual imports – which is a time-consuming task prone to human error. Also, warehouse and shipping systems operated in silos, creating inefficiencies and data blind spots.
Additionally, month-end closings were cumbersome and repetitive, requiring a two-step posting process and constant system oversight. The accounting team had to “babysit” roll-forward processes and manage multiple daily tasks just to keep reporting accurate. Compounding this, their reporting lived outside Syspro, creating delays and limited visibility into real-time performance.
To stay competitive, DK Household Brands needed to move to a modern, cloud-based ERP that integrated all aspects of their business — from inventory to invoicing — while offering flexibility, automation, and accurate analytics.
"After decades on the same system, change felt daunting. 360 Visibility made it seamless, however. Business Central has simplified our operations and given us the flexibility to grow. We’re now aligned with our global team and operating more efficiently than ever."
Kenneth Kaganovsky
Vice President of Finance and Operations - DK Household Brands Canada
The Solution
Modern ERP delivered automation and insight
360 Visibility began with a comprehensive Business Impact Assessment to understand DK’s operational pain points and map out a clear solution. Leveraging deep expertise in warehouse and wholesale distribution, our team implemented Microsoft Dynamics 365 Business Central as the new digital backbone of the business.
We also integrated Warehouse Insight and Dynamic Ship to create a connected ecosystem. This eliminated manual handoffs, improved inventory accuracy, and streamlined shipping logistics. These integrations also enabled real-time visibility into warehouse operations, shipment tracking, and order processing.
Furthermore, the EDI integration via SPS Commerce automated transactions between DK and its trading partners which reduced administrative work and ensured data accuracy. For reporting, Business Central was connected to Tableau, giving leadership insights drawn directly from live operational data.
Finally, we modernized financial workflows, introducing automation in posting processes, real-time reporting, and flexible period management. This eliminated manual oversight and enabled faster, more reliable month-end closes.
With Business Central fully embedded into their Microsoft ecosystem, DK Household Brands now benefits from a secure, scalable, and globally aligned system.
The Results
Integrated systems boosted efficiency and scalability
- Streamlined month-end closing process with automation
- Full integration of EDI, WMS, and shipping systems
- Real-time reporting directly from Business Central
- Improved inventory and order accuracy
- Enhanced operational efficiency across departments
- Alignment with global ERP infrastructure
- Scalable platform ready for future expansion
"Our goal was to empower DK Household Brands with a unified system. One that eliminates silos and supports long-term scalability.
By implementing Business Central with full EDI, WMS, and shipping integration, we’ve helped them modernize their entire operation while staying aligned with their global strategy."
Barbara Allen
Vice President, Client Solutions - 360 Visibility
